Maker Nexus
Camps & Youth Programs Cancellation Policy

Effective for all new camp registrations beginning March 11, 2023 

1. Send an email to training@makernexus.org with the subject “Camp Cancellation Request” or “Camp Change Request”.




2. In the body, please include: Participant’s name, Camp name, and Camp start date (and the date for the new Camp if requesting a transfer), and whether the reason for the cancellation or change is illness related.




3. Please allow up to 3 business days (M-F) for processing and up to 10 business days for any credits or refunds to be issued.




4. Requested cancellations, transfers, credits, and refunds will be processed and issued depending on the number of days’ advance notice you give Maker Nexus before the scheduled start date of the camp.

Participant Initiated Cancellations: 

• If you cancel within 24 hours of purchases made, you will receive a full refund through Activity Hero’s 24-Hour Risk Free Cancellation policy.




• If you cancel your enrollment in a camp up to 45 days prior to the first day of camp you will receive 80% of your payment as a refund to the original payment method.




• If you cancel between 45 days  and up to four (4) business days prior to your camp start date, you will receive a 100% credit for each session you purchased, less a $25 processing fee for each session you cancel. Credits are usable for any Maker Nexus program, and expire on September 1 of the following year. 




• After four (4) business days prior to your camp start date, no credits or refunds will be given.




• If canceling for illness, you will be offered a free transfer to another week of camp if there are spaces still available. If you choose to decline, the standard cancellation policies apply. Proof of illness by written statement of a licensed physician may be required for any type of credit or refund offered by camp.

Maker Nexus Initiated Cancellations: 

• If we cancel due to state, county, or school health orders or mandates more than 7 business days before the start of the camp, you will receive a 90% refund to the original payment method and a 10% credit that expires on September 1 of the following year. 




• For cancellations of this type made fewer than 7 business days before the start of the Camp, you will be issued a full credit that expires on September 1 of the following year.




• If we cancel for any other reason (such as low enrollment), you can choose between a 100% refund to the original payment method, or a 105% credit that expires on September 1 of the following year.




• If we cancel in the middle of a weekly session due to state, county, or school health orders or mandates, you will receive a prorated credit based on the number of days canceled in that week, which expires on September 1 of the following year.