KidSmart Academy

Dear Parent,

Thank you very much for taking the time to review our camp. We truly appreciate your feedback and are delighted to hear that your daughter had an excellent time with us.

We want to assure you that our policy is to create an environment that encourages social interaction and sharing of thoughts during activities. However, it is our responsibility to ensure a productive and respectful learning environment for all campers. We understand that your son had some difficulties and despite our efforts to manage the situation, there were instances when his behavior became disruptive. We want you to know that we tried various strategies to help him integrate better with the group, and at no point was he punished inappropriately.

Regarding the sibling interactions, we did observe some instances of fighting between your children, and we worked to mediate these situations to ensure both were comfortable. We continue to foster a nurturing environment where all children feel safe and heard.

About the age group, your son was indeed not the oldest. We had three other boys older than him in the camp who blended well with the rest of the group.

On the matter of pickup times, we understand that delays can occur. Even though you were late for 40 min., we did not charge you any money as we value your patronage. Our late policy is $1 per minute. We want to clarify that our camp ends at 5pm and we encourage parents to pick up their children promptly to maintain our schedules and routines.

We hope this explanation offers a clearer picture of our policies and practices. We value your feedback and will use it to improve our services. Thank you once again for entrusting your children with us. We look forward to welcoming them back at our camp in the future.

Best regards,

Shilpa

Hi Mr. Zhao, Glad your son liked it, thanks! We enjoyed working with him. Looking forward to serving you in upcoming camps :)

Hi Mitch, Thanks for taking time evaluating us, I appreciate it! I am glad your daughter loved the art and outdoor activities at camp. Looking forward to work with you in future! Best wishes for new school year!