I wouldn't send my child here again. She enjoyed the horses but the (16yo) teenagers left mostly in charge, of 5yo (too young by Chaparral policies) to 13yos, were immature. That's to be expected, which is why they shouldn't have had such free reign and needed adult supervision.
When I shared the first day experience, including bickering counselors, poor teaching methods of animal info, and being cramped in a small room because it had heat on a rainy day BUT not enough room to spread out and eat lunch safely in these COVID times, Carla is the one who responded to me in person the next morning. She listened and assured me that she'd be managing them. The 3 days of that week that Carla was there, no issues with the teenage counselors, or anything else. For those 3 days when I asked my daughter how her day was, she spoke excitedly about her time with the horses (the other 2 days it was about the treatment of the kids by the teenagers, including bickering, and refusing to take a picture of my daughter on the horse).
The 2 days that Erazel was the manager onsite, the teenagers did not have adult supervision. I shared the last day experience with Erazel, including that the kids were doing 2 hours of barn chores- sounds a bit like using campers for child labor. Erazel said that she didn't think that had happened so my daughter gave me the names of the older campers who had done the most work and the two teenager "counselors" who were chatting together in a stall while the 10-13yos cleaned horse stalls. Her reply was that my daughter wasn't a good fit for their programs.
Instead of approaching with curiosity by asking more questions, by sending out a survey to all the campers, by talking to the parents of the older kids, she told me that we weren't welcome there anymore. Why not use this for a growth opportunity, instead?
A credit to Erazel, when my daughter shared her COVID concerns regarding being in the cramped room for lunch, she sent the kids outside.