Review guidelines

ActivityHero reviews are for users who have booked the activity on ActivityHero.com. We will only publish reviews from verified buyers. Please allow 3-5 business days for the review to be processed. Reviews must be at least 50 characters and no more than 1000 characters (including spaces).

The best reviews offer a personal experience, a wealth of detail, and a helpful tip or two for other families. Here are some additional thoughts for conscientious reviewers.

Your own experience as a customer: Tell your own story about your personal or family’s experience while participating or enrolling in the program -- and steer clear of broad generalizations. No reviews written by owners, owner's family members, current employees, or past employees will be accepted. If you were not the participant attending the activity, you must contact the business with any concerns before writing a review. This is required when the participant is a child, so that you can learn more about the situation from the adults in charge.

Relevant to other customers: No content that is not relevant to activity planning and research.

Review updates: Review updates should reflect a new experience or interaction with the business. We allow for one review per business per user. You can submit a new review if you would like to change your review.

Responses by businesses: We allow the business to respond to a review and address any specific complaints or explain what has been done to address them.

ActivityHero reserves the right to remove a review or business response at any time for any reason. The reviews posted on ActivityHero are individual and highly subjective opinions. The opinions expressed in reviews are those of ActivityHero members and not of ActivityHero, Inc.