2023-2024 SpinOutFitness Cancellation Policy

1. For Public Reserved Camps, Tours, Adventures, and Private Experiences. 

• You are eligible for a refund if you cancel your reservation within 48 hours (2 days) of your initial booking, except for special promotions and discounted rates.


• If you cancel after the 48-hour refund period, you will receive a gift card for the amount you paid.


• To maintain your eligibility for a refund, kindly cancel your reservation at least 48 hours (2 days) before your scheduled time.


• If you fail to show up or cancel within 48 hours of your scheduled time, your deposit will be forfeited, and rescheduling won't be possible.


• In the event of a cancellation due to inclement weather or your own cancellation, you will be offered two options:
  a. Reschedule for a later date.
  b. Receive a transferable gift card for the actual amount paid.


• Yes, our gift cards are transferrable, allowing you to share the experience with anyone you choose.


• Exceptions may be considered on a case-by-case basis.

2. Required Deposits

a. For reservations exceeding $500, a refundable 50% deposit is mandatory.
b. To secure a full refund of your deposit, cancel your reservation within 48 hours of booking.
c. Should you fail to show up or cancel within 48 hours of your scheduled time, your ability to reschedule will be revoked.

3. For Fitness & After Schools Classes Only:

a. Fitness classes may be subject to last-minute cancellations due to unforeseen circumstances such as COVID-19 or other valid reasons. Proof of exposure or illness will be necessary to qualify for a full refund, applicable 48 hours after your purchase.
b. A refund is available if a fitness class is canceled within 48 hours of your scheduled time.
c. To maintain your eligibility for a refund, please cancel your reservation at least 48 hours before the scheduled time.
d. For cancellations made after the 48-hour period, a gift card for the amount paid will be issued.
e. Our gift cards are transferrable, allowing you to share the fitness experience with others.
f. Failure to show up or cancel within 48 hours of your scheduled fitness class will result in a loss of rescheduling privileges.
g. Exceptions may be considered based on individual circumstances, as outlined in the exception area below.

4. Exceptions:

For exceptions to our cancellation policy, please contact our refund review department at refundexceptions@spinoutfitness.com and provide the following information:

a. Your full name
b. Reservation/confirmation number
c. Your location (San Francisco or Los Angeles)
c. Date and time of your reservation
d. Reason for requesting an exception
e. Your contact email and phone number
f. Any supporting documentation you would like to submit with your exception request.

At SpinOutFitness, we strive to provide flexibility while maintaining fairness in our policies. Your understanding and cooperation are greatly appreciated.