What’s your refund policy?We’re flexible. We understand the parents need flexibility and want to get their moneys’-worth:
What are your credit and refund policies?
CLASS Credit & Refund Policy: We do not credit or refund for missed and past classes. Once you register your child for a roster spot in a class, they secure that spot on the roster. With more than 7 days notice prior to the start of the season, you can request a credit minus Activity Hero fee and 25% of the class fee by emailing jen@onevillagesports.com. Verbal requests will not be accepted. Only requests received via email, 7 days or more prior to the season start date, will be valid. Class credits will be approved for remaining classes in a season except for the last two weeks of the season, minus Activity Hero fee and 25% of the class fee.
CAMP Credit & Refund Policy: We do not credit or refund for past camp days. Once you register your child for a roster spot in a camp, they take that spot. We do not allow make-ups for camp days. Activity Hero fee is not refundable. We allow credit for camp fees in 50%, minus the Activity Hero fee, when an email request is received at least 60 days prior to the camp start date. We allow 20% credit, minus Activity Hero fees, when an email request is received at least 30 days prior to the camp start date. No refunds or credits with less than 30 days notice. You can request a credit by emailing jen@onevillagesports.com Verbal requests will not be accepted. Only requests received via email will be valid. Camp week transfers are only permitted in the same season camp if space is available and when requested at least 15 days in advance via email, and will incur a $30 transfer fee (Limit one per camp per season). We do not refund camp fees. All credits must be used in current Summer Camp Season.
Do you allow make-up classes? We allow two make-up youth classes per season in classes that have space, and it must be made-up in the same season. If there is no available space in the class, please understand we cannot overfill a class. We do not carry the make-up over to the next season. We do not credit/refund for missed classes. You must email jen@onevillagesports.com 24 hours in advance to report the date you are not attending, and find for the class you'd like to attend in the same season in which you are registered, choose the date and class, and request a make-up class at least 2 business days in advance by email as well. Email only, please do not text for make-ups. Email replies for scheduling make-ups will not be made on weekends or holidays. Please do not show up to a class without receiving email confirmation that your child will be placed on the roster. Players not on the roster will be turned away by the coach. We do not offer make-ups for Adult Classes unless we are running two classes per week (we usually only run one Adult class per week). If you are making-up a class for a sport that has no other options, you can request a make-up in a different sports class. Everyone misses classes. We are one of the only organizations that allows make-ups, let alone 2 make-ups if space is available. Please do not wait until the last week of the season to schedule a make-up..
What is your rain policy? We play rain or shine. Classes and camps may only be cancelled or moved in cases of thunder and lightning, heavy downpour during class/camp time, or saturated grass fields. However, ages 18 months to age 4 may be cancelled if it is raining during class. We may play in drizzling conditions. We wait until an hour before class to make the cancelation call. Notice of cancellation will be posted on Facebook as soon as class is cancelled. And, we will email parents if class is cancelled with sufficient time to email parents (before the start of classes for the day). Classes and Camps are scheduled, unless notice of cancellation is posted. If we move the class to an alternative location (indoor, or turf), we will email parents by 5:30pm the night prior to the class, and text if they don't respond to the email. If class is cancelled for the day, we add an additional class to the end of the season for up to 2 classes. Beyond 2 class cancellations in a season, will offer make-ups, or may extend the class times of other dates accordingly. If you are unable to attend a class, follow our make-up policy and procedure. Credits will not be approved if class is running, or if an additional class is added to the season, or class time is extended, or moved to indoor or turf. Indoor programs, or programs with access to tented space, will not be cancelled due to rain unless otherwise notified. Outdoor and tented space will be cancelled or delayed 30 minutes from last lightning strike as needed.
