(Outdoor Free Play for Kids)
August 21, 2019
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Syma Kazeminy
Verified Purchase
I'm on the fence about leaving 3 stars (not 4), but despite all the things that went wrong and how they were handled, my kids did love the camp. This is why I'm leaving only 3 stars:
The Good Stuff::
James, the camp owner, is a really great guy, and his brother Thomas ran our little group (he was amazing!). I really did appreciate who they were, and what they were trying to do (as a camp in general). I love the idea of this camp, it's sad that I have to send my kids to a camp just to go out and play haha...modern day in Silicon Valley I guess. Anyway, my kids LOVED the camp, and adored Thomas (we all did). In response to another review, James did send a very helpful informational email the night before camp. Unfortunately, my husband was out of town, and I was sick, so I didn't get a chance to read the camp email (like I normally would). The camp is broken down into 4 pick-up and drop-off park locations, and all camps meet at the exciting daily venue that is planned. So, there are 4 camp counselors (including James) to run the camp. The email said that there would be a 1:5 ratio of counselors to kids. Loved the camp, believed in the camp, and planned on sending my kids there every summer going forward! Cool!
The Not-So-Good-Stuff:
1. First Red Flag: We arrived at our drop-off pick-up park location on the first day of camp, and no one was there. After about 20 minutes, I decide to check my email for an update because I thought it was odd for a camp counselor to be this late for a camp on the first day (especially with all the good reviews!). I read my email, which was very helpful, with all the counselors names and phone numbers etc. I called Thomas, and he was on his way (no big deal). The poor guy is not from the Bay Area, and he hadn't fully anticipated the horrible morning traffic. He arrived, so no big deal. Oh, I also read in the email that we were not supposed to let our kids bring any important items with them (nice shirts, favorite stuff etc.). Of course, my son brought about 4 sentimental things that we could not replace (including his only swimsuit, his school backpack and our house key)!
2. Second Red Flag: I decided to pick my kids up from the aquatic park (the fun location for the day), instead of the picking them up at our pickup spot, because it was a very hot day. I arrive at the aquatic park, and my kids are starving. No one told them where the free snacks or extra waters were. What was worse, was that they were both extremely sunburned (horribly bloodshot eyes, they were exhausted and extremely dehydrated). I asked my kids to get their stuff and get in the car. My son couldn't find his backpack. I'm not even sure how that can happen, when there is a picnic table with ALL of the kids' backpacks - and there are 2 camp counselors sitting at the table. I was told that one of the kids from another counselor's group had taken my son's bag by mistake. I called James right away, because I really wanted to get my hands on the backpack. He was sure it would turn up, and said he'd look into it himself (thanks!), he also joked about how many items he had in his lost and found. It made me wonder why he wasn't sending an email to parents at the end of each day, detailing the items in the daily lost and found? He did mention that some people just come and take what is not theirs (that's just disgusting), so I had some sympathy for his efforts.
3. Third Red Flag: While picking up my kids at the aquatic park, I noticed that one of the young counselors hadn't realized that one of his very young kids had run off FAR from the camp table - he had to scream at the top of his lungs to get the kid to come back. I know kids move fast, and we've all been there, but it just made me worry a bit (hopefully no Camp Galileo incident in the future).
4. Fourth Red Flag: That night, I emailed James for an update, and I mentioned how sunburned my kids were. I mentioned that I was hoping the counselors could help my kids reapply their sunscreen, especially given that it was an outdoor (water-themed - that week) camp. His email response was: "with so many kids spending so much time in the water we're fighting a losing battle." I was really surprised by this response. Surely, one adult can look after 5 kids, and set an alarm to apply their SPF throughout the day. It's ok, because Thomas was a rockstar, and did just that! My kids weren't the only ones terribly sunburned though.
5. Fifth Red Flag: I spent 3 days trying to get help from James, to no avail. I didn't know at the time, but he was swamped and couldn't get back to me. So, I ended up emailing each of the parents individually, asking if they had my son's backpack. Granted, whoever took the backpack meant to steal it, because my son's name and phone number were all over the bag (and everything inside the bag was labeled). No one had found it, but I had to be the one to reach out to each parent.
6. Sixth Red Flag: My kids couldn't go to camp the second day, because they were so badly sunburned. They were supposed to go to a really cool goat farm in Pescadero (and the beach!)! I even saw some amazing photos of the place on the camp's website. Evidently, none of the kids got to go to the goat farm, I can't remember the reason, not enough tickets or something? It was a very hot day, so at least they went to the beach, and they all had a blast (my kids heard all about it the 3rd day). Unfortunately, a similar thing happened on the 4th day of camp. The kids were supposed to go to a marine reserve north of SF, hike near the water, and look at starfish etc. (also highlighted on the camp website)! However, they ended up having to hike far away from the water (the weather was in the upper 80s/low 90s that day), and my kids were really disappointed (and hot). The kids were hoping to have cooled off by the water, but the camp hadn't reserved enough spots to do the water hike (they had too many kids)?
By Thursday night, I had my husband call James (I was exhausted and still very sick). James said that ANOTHER CAMP's kid came over to the camp table and claimed my son's backpack. He said he knew the name of the other camp, and he would get the camp owner's help on tracking it down. We were SO grateful! He was so lovely and we were hopefully. Light at the end of the tunnel, and faith restored in the camp!
*Post-camp, nothing was followed up on. I had my husband call last week. James ended up saying they didn't know who took the backpack, and that it was just a RANDOM KID who claimed/took it - the kid wasn't at camp at all!?! Evidently, there are kids who do this knowingly (watch out). How does something like this happen? I'm very saddened that James didn't see this through 100%. He actually told us to call San Mateo county ourselves. No offer to reimburse us, no offer to make the call... just thanks and buh-bye. Maybe I'm acting too uptight, first world problems after all.
I was so ready to write an amazing review about the camp, I really wanted to! It IS a fantastic camp, and I adored James and Thomas! But by the time we were done dealing with the hunt (with no email or phone response for 4 days), and being blown off at the end, I was just ticked off, and had to write a more critical review. I am responsible for letting my son take so many important things to camp, so it's ultimately my fault. However, NO ONE should be allowed to come to the camp table (where all the COUNSELORS are sitting!) and take ANYTHING. And those other red flags were concerning too. My Advice to the camp:
1. Get an admin to handle all the emails, and parent concerns. Email the parents at the end of each day with a list of found items (photos would be above and beyond). Also, get an automated email going for last-minute registrations, or have an admin contact them directly with camp information that was sent out before they registered.
2. Have someone else run the camp. James is amazing, and he should oversee the direction of the camp, still have fun (it's his baby, and it's such a great idea!), but it's getting too big for him (for any one person actually!). When an owner gets tired, crabby with the kids, or fed up with running the minutiae of a business (from what I heard, and from what we experienced as adults), it's time to get more organized and formal help (and grow). Please make some changes before you ruin the amazing caliber and experience of this playful and timeless camp. This camp could go anywhere, if done right, if managed by the right people - or it could just have the potential to be run much smoother with less stress. Honestly, it could be a huge chain, if you want it to be. It's one of those obvious ideas, that most people don't try to excute. There is so much potential for greatness here - just my 5 cents. I think the recent suffering reviews are good news - that you are getting too big! lol!
2. Have a system for organizing the kids' stuff.
3. Keep a much better eye on the kids!
4. Make sure the kids stay hydrated and sunscreen'd.
5. Hire more counselors who know the Bay Area, who are trained in running and GROWING (especially counselors who know the Bay Area mentality, the expectation levels, and the crazy type-A parent factor - like me). You have to step it up while you still have a great reputation.
6. Sign extra kids up for the day trips, so they actually get to do what is advertised on your website. It's understandable that it would happen one time in the week, but not twice.
5. Go to different venues if there are thieves casing the area, or find a way to keep people and thing safe.
Parents, if none of this stuff upsets you, and you can send the kids off to camp learning from my mistakes, then send your kids!!!
They will have a BLAST. ***Just be responsible for their hydration, their SPF, their stuff, and their planned expectations. If you can let it all slide, then send them. They will love it (I hope).
That's why I gave three stars, instead of four. I hope you read this James, a lot of great things can come out of this experience. Thanks for your passion, your love of adventure and children, and for trying to make it a memorable experience.